Privacy Policy

Rogerco LLC

Last Updated: October 25, 2025
Effective Date: October 25, 2025

1. Introduction

Rogerco LLC ("Rogerco," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites, mobile applications, and services (collectively, the "Services").

Who We Are:

• Company: Rogerco LLC
• Contact: hello[AT]theroger.co
• Privacy Contact: hello[AT]theroger.co
• Address: 5900 Balcones Dr., Ste. 100, Austin, Texas 78731

What This Policy Covers:

This Policy applies to all personal information we collect through our Services. It describes our data practices transparently so you understand your rights and our responsibilities.

Your Consent:

By using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Create an account
• Make a purchase
• Use our Services
• Contact customer support
• Subscribe to our newsletter
• Upload content to our Services

This information may include:

Account Information:

• Name
• Email address
• Account credentials (username, password - stored encrypted)

Billing Information:

• Billing address
• Payment information is processed by Stripe; we never receive or store your full payment card numbers

Content You Create:

• Text, photos, and other content you upload to our Services
• Notes and communications you create within team workspaces
• This content is visible only to you and your designated team members (if applicable)
• Content is never made public without your explicit action

Communications:

• Messages you send us through support channels
• Responses to surveys or feedback requests
• Newsletter subscription preferences

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain technical information:

Device and Usage Information:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Pages visited and features used
• Date and time stamps
• Referring website
• App interactions (for mobile apps)

Analytics Information:

• We use Google Analytics to understand how users interact with our Services
• This includes page views, time spent, navigation patterns, and general usage trends
• Google Analytics does NOT receive any personally identifiable information from us
• We have disabled data sharing with Google advertising services

Cookies and Similar Technologies:

See Section 5 for detailed information about our use of cookies

2.3 Information from Third Parties

We receive limited information from:

• Stripe: Transaction confirmations and payment status (but not your full card numbers)
• Service Providers: Technical information necessary to operate our Services

We do not purchase data from data brokers or receive information from advertising networks.

3. How We Use Your Information

We use your information only for the purposes described below. Under GDPR, we specify our legal basis for each use:

3.1 To Provide and Improve Our Services

Legal Basis: Contract (necessary to fulfill our agreement with you)

• Create and manage your account
• Process transactions and deliver services you purchased
• Enable core functionality of our Services
• Store and manage content you create
• Facilitate team collaboration features
• Provide customer support and respond to your inquiries
• Send transactional emails (order confirmations, password resets, account notifications)

3.2 To Analyze and Improve User Experience

Legal Basis: Legitimate Interests (our business need to improve our Services, balanced against your privacy)

• Analyze how users interact with our Services through Google Analytics
• Identify bugs, errors, and technical issues
• Test new features and improvements
• Understand which features are most valuable to users
• Improve our Services based on usage patterns
• Optimize performance and user experience

Safeguards: Analytics data is aggregated and anonymized where possible. We do not use this data for advertising or share it with advertisers.

3.3 For Marketing Communications

Legal Basis: Consent (for EU users) or Legitimate Interests (for existing US customers under CAN-SPAM)

• Send newsletters and promotional emails about our products and services
• Inform you about new features, updates, and offers
• Track email opens to understand engagement (you can opt out anytime)

Your Control: You can unsubscribe from marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting hello[AT]theroger.co.

3.4 For Security and Fraud Prevention

Legal Basis: Legitimate Interests (protecting our Services and users from fraud and abuse)

• Detect and prevent fraudulent transactions
• Protect against security threats and abuse
• Verify user identity
• Monitor for violations of our Terms of Service
• Maintain the security and integrity of our Services

3.5 For Legal Compliance

Legal Basis: Legal Obligation (required by law)

• Comply with applicable laws and regulations
• Respond to legal requests, court orders, and subpoenas
• Maintain records as required by tax and accounting laws
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety

We do not use your information for:

• Targeted advertising or behavioral advertising
• Selling or sharing data with advertisers or data brokers
• Automated decision-making that produces legal or significant effects
• Any purpose not disclosed in this Policy

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described below:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our Services:

Our Commitments:

• Service providers are contractually obligated to protect your information
• They may only use your information to provide services to us
• They must maintain appropriate security measures
• For EU users, we have Data Processing Agreements in place that meet GDPR requirements

4.2 Business Transfers

If Rogerco is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Services of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Rogerco, our users, or the public
• Investigate fraud, security issues, or technical problems
• Defend against legal claims

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

4.5 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you. This information is not subject to this Privacy Policy.

We do NOT:

• Sell personal information to anyone
• Share personal information with advertisers for targeted advertising
• Provide personal information to data brokers
• Share personal information with social media platforms
• Use your information for any purpose beyond operating our Services

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit. We use cookies and similar technologies to operate our Services and understand how you use them.

5.2 Types of Cookies We Use

We do NOT use:

• Advertising cookies
• Third-party tracking cookies for behavioral advertising
• Social media cookies
• Cross-site tracking

5.3 Your Cookie Choices

Cookie Banner:

When you first visit our Services, you'll see a cookie banner. You can:

• Accept analytics cookies
• Decline analytics cookies (only essential and functional cookies will be used)

Browser Settings:

Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block all cookies (may affect functionality)
• Be notified when a cookie is set

Opt-Out of Google Analytics:

• Browser add-on: https://tools.google.com/dlpage/gaoptout
• Cookie banner: Decline analytics cookies

6. Data Security

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards:

Technical Safeguards:

• Encryption in Transit: All data transmitted between your device and our Services is encrypted using TLS/SSL (HTTPS)
• Encryption at Rest: Sensitive data stored in our databases is encrypted
• Password Security: Passwords are hashed using industry-standard algorithms (bcrypt); we never store passwords in plain text
• Secure Authentication: Account access protected by secure login credentials
• Regular Backups: Encrypted backups to prevent data loss
• Access Controls: Role-based access controls limit who can access different types of data

Your Responsibility:

While we work hard to protect your information, security also depends on you:

• Use strong passwords: Combine letters, numbers, and symbols
• Don't share credentials: Never share your password with anyone
• Log out: Log out of your account when using shared devices
• Update software: Keep your browser and apps up to date
• Be cautious: Watch for phishing emails or suspicious communications

7. Your Privacy Rights

Rights for All Users

Regardless of your location, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time
• Cookie Control: Manage cookie preferences through our cookie banner or browser settings
• Portability: Request your information in a machine-readable format (CSV or JSON)

How to Exercise Your Rights

Contact Methods:

• Email: hello[AT]theroger.co (preferred method)
• Mail: Rogerco LLC, Attn: Privacy Request, 5900 Balcones Dr., Ste. 100, Austin, Texas 78731
• Subject Line: Include "Privacy Rights Request" for faster processing

What to Include in Your Request:

• Your name and email address associated with your account
• Specific right you wish to exercise (access, deletion, correction, etc.)
• Details about your request
• Verification information

8. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18 years old.

If you are under 18, please do not:

• Create an account
• Make purchases
• Provide any personal information to us
• Use our Services

If you are a parent or guardian and believe your child under 18 has provided personal information to us, please contact us immediately at hello[AT]theroger.co.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Changes in applicable laws
• User feedback and best practices
• Business changes

How We Notify You:

For material changes (affecting your rights or how we use your information):

• We will email you at the address associated with your account at least 30 days before the changes take effect
• We will post a prominent notice on our Services
• We will update the "Last Updated" date at the top of this Policy

If you do not agree with changes to this Privacy Policy, you may close your account before the changes take effect or contact us at hello[AT]theroger.co to discuss your concerns.

10. Contact Information

For privacy-related inquiries, rights requests, or concerns:

• Email: hello[AT]theroger.co (preferred method)
• Mail: Rogerco LLC, Attn: Privacy Inquiry, 5900 Balcones Dr., Ste. 100, Austin, Texas 78731

General Inquiries:

• Email: hello[AT]theroger.co

Response Time:

We strive to respond to privacy inquiries within:

• Simple questions: 3-5 business days
• Rights requests: 30-45 days (depending on jurisdiction and complexity)
• Urgent security matters: 24-48 hours